COVID-19 POLICY

  • We wash our hands before and after every client, before using computers, and sanitize throughout the appointment if we need to touch something on our trolley (products etc).

  • We will, as was always our policy, be wearing a mask for the duration of your appointment. At this moment, face shields and eye goggles are not part of our required uniform. ALL customers must properly wear a mask the entire time they are in the building. 

  • As always, we follow strict protocols for cleaning our equipment between each client, including full immersion in an industry-specific virucidal solution, for your safety

  • We practice vigorous hand-washing, and hand sanitizing throughout the appointment, but will wear gloves for required services..

  • We will be taking client temperatures at the beginning of each appointment (using a contactless, infrared thermometer), and no one experiencing a fever/raised temperature or any symptoms will be permitted to be serviced.

  • Our premises are large and spacious and extremely well ventilated which naturally allow for social distancing wherever it’s possible.

  • We have a vigorous cleaning/disinfection schedule, with high contact points being given special attention on top of daily cleaning.                                                                                                                                                                                                      

HERE’S WHAT WE ASK OF YOU

  • A friendly reminder that if you aren’t feeling well/have symptoms, if you have been in contact with a confirmed case of COVID-19, or recently returned from overseas in the last 3 weeks – please reschedule your appointment to a later date after you have tested negative. 

  • We request that you wash your hands before you are seen.  Additionally, sanitizer will be available for your use.

  • In line with new procedures, all clients (including existing) will be asked to complete a list of information/questions to complete prior to their appointment time. This is to ensure that we have correct contact and health information. It will be treated in accordance with privacy laws, with strict confidentiality.

  • Masks will be given to all clients to wear during treatments. Please wear them and dispose of them afterwards.

  • Please don’t bring anyone else to your appointment. We’re sorry – due to government capacity regulations, we absolutely cannot accommodate any additional guests at this time, including children and partners.

  • If you’re running early to your appointment, please wait in your car before your booked time to enter – this will help to ensure we can practice social distancing in our reception areas.

  • Please follow any signs, barriers or floor markers to assist with social distancing wherever possible.

  • We may request that you allow us to take your temperature before we begin any treatment, using a contactless, infrared thermometer. If you do have a raised temperature, we will unfortunately need to reschedule.

  • Thank you and we’re very much looking forward to seeing everyone again!